Fantastic communication skills, helpful English speaking staff, great value for Reunion Island holiday, excellent meals, clean and welcoming atmosphere, good breakfast.

Couldn't fault.

Good choice of restaurants to eat close by, like Le Papayer that was only 5 minutes' walk away. The possibility to swim in a pool. It is not far from the airport. Interesting place for city break in Saint-Gilles Les Bains...

No negatives from this place.

For dinner we chose le benitier plage, that was 500 feet from the hotel. Location was within 5 min walking distance to plage de l'ermitage. Lovely place for a city break in Saint-Gilles Les Bains! There was free parking.

Great location, comfortable beds, lovely heated pool, delicious food. Right on the beach, swimming pool, beautiful garden, massage on site. Kind and caring staff. Air conditioning, free guarded parking.

Nothing not to love.

The staff is friendly and helpful.The WiFi works well and is for free.

For me (business traveller) the complete wrong choice as the hotel is full with families (screaming kids etc...) but the hotel I usually stay (Boucan Canot) was full and Novotel is ok. One thing I didn't appreciate; my agent joined me at breakfast one morning and she had one cup of tea...and I was charged 15€ for it! (The price of the full breakfast buffet). I mentioned it on my departure (I'm a fluent French speaker) but they did nothing about it (although they did try to call the restaurant but nobody picked up the phone and I couldn't wait forever as I had a flight to catch)

Location is great with direct access to the beach. Also the two pools are ok.

Despite the fact that the reservation mentioned room with balcony we were given a room on the ground floor with an excellent view to the parking lot...

We had a pleasant stay in this hotel located in a beautiful area near the beach. Our room and the public areas were very clean and well-equipped. Additionally, we appreciated the safe swimming experience at the beachfront. The hotel facilities, including a swimming pool and available transportation, were great. In terms of the breakfast provided, it was delicious and satisfying. The staff members were friendly and helpful, making our experience even more enjoyable.

Nothing bad to say.

The location of the hotel was great, only a short walk to the beach and close to shops. During the Christmas season, the hotel offered festive decorations and activities which added to the holiday spirit. The pool was clean and enjoyable.

The breakfast was not up to standard. The options were limited and the quality was poor.

The location was great! We could walk to the beach and find many restaurants and shops nearby. The staff was friendly and professional. They even offered us complementary drinks upon arrival and let us check out late without extra charge. The swimming pool area was amazing, we had a lot of fun there. Plus, the room was spacious and clean with fluffy pillows and a comfortable bed.

We felt that the hotel needs a renovation and some details were overlooked. The hallway to our room could have been cleaner and fresher.

The rooms are a bit dated, but the hotel has a nice lunch restaurant and clean pools. The large garden provides direct access to the beach. You can borrow free beach/pool towels. The hotel also offers swimming equipment for kids.

If you're looking for a hotel conveniently located close to the airport for a reasonable price, this is it. It's just a short drive away. Plus, it's situated right near the beach, making it perfect for those who enjoy swimming and sunbathing. The hotel also provides various facilities like swimming equipment and a well-maintained pool. With its close proximity to the lagoon, you can easily enjoy water activities during your stay.

Some areas of the hotel may be in need of renovation, but overall, it offers a pleasant stay.

The hotel offered a variety of activities for families during the Christmas holidays and there was a kids’ club that kept my children entertained. The location was great as it was close to several restaurants and shops, and the beach was easily accessible. the pool was clean and a great place to relax.

The hotel did not have adequate parking spaces for guests and we had to park on the street a few times. The breakfast buffet lacked variety and the food was not always fresh.

We had a fantastic stay at this hotel! The location is perfect, close to lovely shops and just a short walk to the beach. The hotel facilities are excellent, with clean rooms and a beautiful swimming pool. The staff were friendly and helpful, making us feel welcome throughout our stay. The breakfast provided was delicious and there were plenty of options to choose from.

Everything is what we need and want.

I loved the hotel's beachfront location, it made snorkeling and enjoying the sunset so convenient. The staff were very welcoming and the breakfast offered was delicious.

This hotel is conveniently located near a beautiful waterfall and a safe-to-swim beach. The airport is also easily accessible for a reasonable price. Guests can enjoy a comfortable bed and a lovely heated pool. A friendly and helpful young cook assists customers during dinner buffets with grilling station and dessert ice creams.

The lack of available Wi-Fi in rooms detracts from the convenient location and lower prices, making it difficult to get work done.